Contact us

Contact us

In this section

How can we help?

Let's get you to the right place.

You can book an appointment through your myB3Living app, or we have a whole section on this website to help you get your issue fixed asap.
Click here to go to the repairs toolkit

Good news. You can now pay online, click here to go to the payment page.

You'll get a rent statement once a year in April, but you can check your balance and transactions at any time via your myB3Living account - click here to log in.

If you have another question about your rent statement, please continue this form.

No problem. You can either click here to see our guides for rent accounts and service charges, or you can continue this form to ask a question.

Oh no, we're sorry to hear you're having an issue with a neighbour.

The best thing to do is check out our neighbourhood issues section - click here. This will tell you how / who to report your issue to, depending on what has happened.

We're sorry that something hasn't gone well, please give us the opportunity to put this right. Please click here to raise a formal complaint.

General enquiry? Tell us how we can help

Need to talk now?

Click here to jump onto our live chat 

Call us on 01992 453 700
No credit? Use our freephone line 0300 100 0023

Visiting our office

Emergencies

Want to chat? Contact us via the myB3Living app, live chat, social media, or phone (01992 453 700). 

For general enquiries, you can also email enquiries@b3living.org.uk 

Monday 9:00 - 17:00

Tuesday 9:00 - 17:00

Wednesday 9:00 - 17:00

Thursday 9:00 - 17:00

Friday 9:00 - 17:00

Saturday CLOSED

Sunday CLOSED

For enquiries related to recruitment, please call 01992 453 785 or email recruitment@b3living.org.uk.

You can find more information about working for us here.

For media enquiries, please contact communications@b3living.org.uk 

For urgent enquiries, please contact our Head of Communications by calling 07483 058345 or 01992 453725. 

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