Without your input, it's difficult to know if we get things right and what we need to do better. We hear about your experiences with us through our surveys and it helps us to deliver a better customer experience.
You have told us that our grass cutting service needs improving. We know that how the area around your home looks is important to you, which is why we want to get your input in our future grass cutting services.
*New times!*
About the event:
When: Tues 27 Sept
Times: 9.30am at Wormley Court OR 7pm online
Where: Wormley Court, Turnford, EN10 6EF (directions here) or via Zoom
We’re currently looking for a new provider to cut the grass across our estates (we don’t cut the grass ourselves) and would like you to join us to meet two contractors from the top of the shortlist.
The meeting will be taking place at Wormley Court, EN10 6EF at 9.30am and at this session you’ll have the chance to get to know each provider and ask them questions about how they’d deliver the service.
This is a great chance to be able to influence what your estate will look like and your service charges. At the end, we’ll ask you to vote for the provider you prefer, and this feedback will help inform our decision about who we choose to deliver our grass cutting services from April 2023.
If you can’t make the 11am session, don’t worry –we will also be holding an online session on zoom in the evening at 7pm, the same format, just online! Once we have chosen a provider, we’ll be back in touch with you to ask how frequently you think grass should be cut on your estate and to what standard, along with the costs of this. Join our online Zoom meeting, click here
If you are interested in getting involved please click here, to send us an email with your details. Please ensure your details are correct so we can get in touch, or give us a call on 01992 453 700 and press ‘any other enquiries’ to speak to a member of the team.
What happens next?
After we have your input, we'll appoint a new contractor. They'll start from April 2023.
But before then, we'll be in touch with you again to ask what level of service you'd like. We'll share the costs and ask you:
- How often you'd like the grass cutting
- What type of cut you want
The feedback we get will influence the service charge you pay next year, so please have your say. Watch this space!