In this section
Our Customer Annual Report is for you.
As a B3Living customer, you should be able to hold us to account for what we're doing well and what we could improve.
The report covers:
- Our Tenant Satisfaction Measures (TSMs)
- Changes we've made to our service based on your feedback.
- How we're learning from complaints.
- How we're spending money.
- How customers feel about our customers.
- And more...
You can use this report to compare our performance against other landlords.
Our Annual Report for 2023-24
Click below to view this year's report in full