New homeowners

New homeowners

Whether you’ve purchased a leasehold or shared ownership property, thank you for choosing B3Living! We’re committed to providing you with the best possible service. Below is some information to get you started.

Leaseholders

Shared owners

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How can we help?

Let's get you to the right place.

You can book an appointment through your myB3Living app, or we have a whole section on this website to help you get your issue fixed asap.
Click here to go to the repairs toolkit

Good news. You can now pay online, click here to go to the payment page.

You'll get a rent statement once a year in April, but you can check your balance and transactions at any time via your myB3Living account - click here to log in.

If you have another question about your rent statement, please continue this form.

No problem. You can either click here to see our guides for rent accounts and service charges, or you can continue this form to ask a question.

Oh no, we're sorry to hear you're having an issue with a neighbour.

The best thing to do is check out our neighbourhood issues section - click here. This will tell you how / who to report your issue to, depending on what has happened.

We're sorry that something hasn't gone well, please give us the opportunity to put this right. Please click here to raise a formal complaint.

General enquiry? Tell us how we can help