We're responsible for
- Repairing leaks inside your property (e.g. tap, sink, bath).
- Repairing leaks outside your property (e.g. roof, gutter).
- Make safe your electrics during a leak.
We'll ask you to
- Report water issues and leaks to us.
- Provide access for repair work.
Be prepared:
Find out where your valve is. This is a valve that controls the supply of water to the house. The location of where it varies from property to property, they are often found under sinks, under stairs, in the downstairs toilet or communal hallway.
If you have a newer type of kitchen or bathroom a 'Sure Stop' switch will have been fitted that acts as the water stop-cock, it looks like a light switch, but it is coloured blue.
Can’t turn off the stopcock?
- Clear the area around the leak
- Put a bucket or bowl under the leak
- Put towels down to absorb as much water as possible
- If the water is dripping onto electric fittings turn the electricity off at the consumer unit near to the meter